Terms and conditions

Delivery 

Free delivery within 5 miles of base in Uckfield. Charge of 50p per mile after that. Collection free. Please check and report any damages or missing items on the day of delivery.

Additional refundable damage deposit

A deposit of 50%, or £100, whichever is greater must be paid with the remaining payment balance at least 14 days before the event date. Any damage/loss costs will be deducted from the deposit and the remainder will be refunded to the customer within 7 working days.

Cancellation

Customer may cancel booking without charge provided written notice is given not less than 14 clear days before event.

Cancellation made between 7 and 14 clear days before event; 50% of deposit will be returned.

Cancellation made between 0 and 7 clear days before event; 20% of deposit will be returned.

Standard hire period

Three days ( can be flexible ). Hired items must be packed back into boxes ready for collection.

Hire payment

Payment of 20% must be made to secure booking. Remaining balance must be paid at least 14days before the event date. Cash, bank transfer or Paypal accepted. Orders cannot be reduced after final payment is made.

Damage cost

Teacup, saucer, tea plate, sugar bowl, milk jug: £5

Damaged bunting: £6 per three metres.

Teapot/ coffee pot, cake stand, sandwich plate: from £5 - £25

Cutlery: £1 per item 

Table linen: £6

Vases: £4

Washing up

Please do NOT put any items in a dishwasher.

Items should be washed in warm soapy water ONLY.

Alternatively, for a 20% charge of your hire cost, we'll wash up for you. Please remove all food debris before repackaging all items.

All items are in good 'vintage' condition. Due to the nature and age of all items, pattern and gilt may show signs of age and wear.

Vintage Gems take no responsibility in the event of an injury to any party through breakage of any equipment/ items or accident during hire period.

Agreement is made to all terms and conditions at the time of making initial payment